FAQ - Memphis Music Room

FAQ

Here you can find all the answers you're looking for to commonly asked questions about attending a show at the Memphis Music Room.

General Information

Most frequent questions and answers

Are the Memphis Music Room shows open to all ages?

Most Memphis Music Room shows are all ages to enter, 21 to drink. However, specific events may be age restricted. Check the event page for details.

Do I need ID to enter the venue?

Age restricted shows (that is shows that 18+ or 21+) require a valid, non-expired, government-issued photo ID to enter the venue. Minors cannot attend an age restricted show even with their legal guardian.

Is re-entry permitted?

At most shows, re-entry is not permitted. If you leave during a show, you will not be allowed to return. Some events, such as conventions will allow individuals to leave and return, but it is your responsibility to scan your ticket out as you exist the facility to get a wristband permitting re-entry.

Do you accept cash?

While, our box office is typically cashless, our bar and concession area accept both cash and credit card. Merch sales are usually cash only.

What should I do if I lose an item?

You should give us a call the day after the show and see if your missing item was turned in. If the item was found and returned to the Memphis Music Room staff, we will make arrangements for you to claim your lost item.

Do you have an ATM available?

Sorry, we do not have an on-site ATM, however our concessions and bar accept credit and debit cards.

Do you have a coat check?

Sorry, we do not have a coat check. Please plan accordingly.

Do you allow smoking?

No, we are a smoke free venue. The use of all tobacco products (cigarettes, cigars, pipes, etc.) and electronic vaping devices is prohibited inside the venue. Smoking is only permitted in the designated outdoor smoking area.

Is there seating inside the venue?

Most, but not all, event configurations allow for seating on the main floor. However, certain shows may be standing room only.

Is your venue accessible for individuals with disabilities?

Yes, our venue is handicap accessible. However, the upstairs meeting spaces are not wheel chair accessible. You should reach out to our staff prior to the event so that accommodations can be made and our security and event staff can anticipate your needs.

How will I be notified if a show is cancelled?

You should check our website and social media for information about show cancellations and rescheduled performances. If the show is a ticketed event, you should receive any updates from Ticketmaster.

What happens if I bought tickets to a show that is cancelled?

If a show at the Memphis Music Room is postponed, rescheduled, or moved, your tickets remain valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options. If the event has been postponed and no new date has been announced, you have 30 days to request a refund.

Tickets and Box Office

Most frequent questions and answers

Where can I get tickets?

Many of our events have a cover charge. For larger events, you can purchase tickets at ticketmaster.com. However, if you prefer to buy tickets in person, they are available at our box office.

When do tickets go on sale for a particular event?

New events are announced regularly and tickets for these events become available on various dates and times. You should check our social media pages and website for on-sale dates for a particular show.

Can ticket prices change after being announced?

Yes. For General Admission shows, ticket prices often increase on the day of the show. You should buy early to avoid paying more at the door.

Are there age limits to attend a show?

While most events are all ages shows, you should check the individual event information page. Some shows may be restricted to adults 18+ or 21+. We publish any age restrictions on the event page.

Do I have to print out tickets purchased online?

No, we are able to scan tickets right off your phone screen. Please be sure to have the tickets loaded on your screen before you enter the venue. If you need any help pulling up your tickets, please head to the box office for assistance.

What happens if I bought tickets to a show that is cancelled?

What is your refund policy?

Tickets purchased for Memphis Music Room Events events are non-refundable. Tickets purchased online through Ticketmaster are subject to the refund policy set forth by Ticketmaster.

If I am unable to attend, are my tickets transferable?

If you selected electronic delivery of your ticket, Ticketmaster, will allow you to transfer it to another person.

Do you allow smoking?

No, we are a smoke free venue. The use of all tobacco products and electronic cigarette devices (vaping) is prohibited inside the venue. Smoking is only permitted in the designated outdoor smoking area.

Is there seating inside the venue?

Most, but not all, event configurations allow for seating on the main floor. However, certain shows may be standing room only.

Is your venue accessible for individuals with disabilities?

What if I purchased tickets through a third party?

We are a Ticketmaster approved venue. If you purchased your tickets through another site, we can not guarantee their validity and we will not replace them if lost or stolen. In addition, we have no way to contact those who purchase through a 3rd party vendor and cannot be responsible for communicating updates on the show, such as postponement or cancelation. This is the sole responsibility of the ticket buyer.

What time does the first act go on?

The showtime is printed on your ticket and is the time the first act will take the stage. Usually, a door time is printed on your ticket as well. Times of the show and individual acts are subject to change. For MMA, Wrestling, and Boxing events, the fight card is subject to change.

Food and Drink

Most frequent questions and answers

Is there food available?

Yes, we have a selection of food available from our kitchen. The options vary depending on the event.

Can I bring my own food or drink?

No outside food or drinks are allowed.

What forms of payment accepted at the bar?

We accept cash and major credit cards (Visa, Mastercard, Discover, and American Express).

How do you know if someone is old enough to be served alcohol?

In accordance with Tennessee law, our bartenders require all patrons whose age is not obviously over 30 to present a valid form of ID before purchasing an alcoholic beverage.

What forms of identification are accepted?

A valid, non-expired, government-issued photo ID is required for anyone planning to purchase and/or drink alcohol at the venue. Anyone without proper ID, regardless of age, will not be permitted to buy, hold, or drink alcohol. If the security staff are presented with a fake ID, the patron will be escorted from the venue and no refund will not be given.

Getting Here

Most frequent questions and answers

Where is the Memphis Music Room Located?

The Memphis Music Room is located in the center of the Memphis Metropolitan area, in East Memphis near the flyover. Our address is 5770 Shelby Oaks Drive, Memphis, TN 38134.

Is there parking on site?

Yes, we have ample amounts of parking and parking is usually free.

Are there hotels nearby?

Yes, we are located on Shelby Oaks Drive, right off the interstate. There are affordable budget hotels close by or you might consider one of the areas finer establishments, like the Hilton Memphis, which is just two exits away.

Do you have a pickup/drop off location?

Yes, taxies and ubers can drop you off right at our front door, where we have covered line areas.

What attractions are nearby?

We are just up the street from Putt Putt Golf and Games, a major family attraction featuring minigolf, laser tag, batting cages, and an arcade. And we are near Shelby Farms, one of the largest urban parks in the United States, featuring 4,500 acres of outdoor recreation.

Prohibited Items and Activities

Most frequent questions and answers

What items are prohibited at the Memphis Music Room?

Any item we deem detrimental to public safety or that could limit other guests enjoyment of the show are prohibited. This includes weapons of any kind, except when we are hosting a gun and knife show and such items are properly checked and secured. Any item that could cause damage to the venue is prohibited.

You are not allowed to bring in illegal substances (including drugs and paraphernalia), chains (including wallet chains), any jewelry that could cause harm to another person, pepper spray, pocket knifes, beverage containers, food, stickers, laser pointers, aerosol cans (including spray paint, silly string, and mace), permanent markers, signs large than 11×17″, umbrellas, selfie sticks, or any other item deemed inappropriate by security staff.

What behaviors are prohibited?

We want our venue to be safe and welcoming to all. As such, dangerous or disorderly conduct such as moshing, crowd surfing, stage diving, throwing objects, and fighting is not permitted. Unruly behavior can result in your ejection from the venue. Unauthorized soliciting, vending, and distribution of materials is not allowed. Making inappropriate or sexual remarks or advances is not tolerated. Any behavior that harasses, taunts, or threatens another individual is not allowed. Abusive, foul, or disruptive language is unwelcome.

Are cameras allowed?

No, standalone or professional cameras may be brought into the venue, except by properly credentialed members of the press. You may bring a mobile phone that includes a camera, but other recording devices are not permitted.

Are service animals allowed?

Yes, service animals are allowed inside the venue. However, we do not allow any pets or comfort animals.

Can I bring a bag into the venue?

We would prefer that you leave all bags at home. But, if you must bring your bag, it is subject to being searched and must be of a reasonable size.

Is prescription medication allowed?

Yes. Prescription medication is allowed inside the venue if it is in the original marked bottle and accompanied by a proper matching ID.

What is your smoking policy?

Guests are not permitted to smoke or vape in the building. Smoking is only permitted in the designated outdoor area.

Can I bring my own seating to shows?

No. Lawn chairs, stools, or any other type of temporary personal seating is allowed at the Memphis Music Room.

ENJOY THE SHOW

Our venue features many of the best musicians, bands, and performing artists in Memphis. We strive to provide a top quality immersive experience for fans and supporters of the acts and artists. We host both private and ticketed events, ranging from ring side sporting events to to conferences and tradeshows.

IIt is our hope that all who come here have an enjoyable experience. By following the guidance given above, you’re helping to ensure that we can continue to bring the entertainment experiences our guests desire. When you support the Memphis Music Room, you’re supporting the wide range of talent the city has to offer.